Warranty / Durability Guarantee

We are very PROUD of our Keenfit Walking Poles. We have worked extremely hard on their design & quality. It has always been important to us to manufacture a pair of Walking Poles that you can depend on to support you & be assured that they will be comfortable & easy to use.

Our promise: If anything is not right & we cannot fix it over the phone – we’ll send you a new part – if that doesn’t fix it – we will ship you a new pair of Poles.

We are honored to say that since March 2004:

We have sold tens of thousands of pairs of Keenfit Walking Poles.
We have won BEST WALKING POLES Awards.
Our Poles have traveled all around the world & have endured many physical challenges.
We have maintained a less than 0.3% Return/Warranty Rate!

Our Lifetime Warranty

Keenfit offers a Lifetime Warranty on the outer-pole-shafts & our locking–mechanisms along with a limited one-year warranty on all other parts excluding the rubber feet and carbide tips.

The warranty is void if the product shows any sign of misuse or abuse.

All warranties and returns must be phoned in to be authorized and approved by Keenfit.

Our 100% Money Back Guarantee

Keenfit will issue a full credit for returns that have been phoned-in for authorization & approval to be returned to Keenfit.

Returns must be phoned in for approval within 30 days of date of purchase.
Returns must first be authorized over the phone by Keenfit.
Returns that arrive unauthorized – will NOT be accepted.
All original packaging, accessories & instructions must accompany the Poles.
Shipping and Handling is non-refundable.
It is the buyer’s responsibility to have the Poles shipped back to Keenfit.
Depending on the return there may be a restocking charge.

1-877-533-6348 [KEENFIT]